When you enter the Henn-na Hotel you are welcome by a dinosaur robot, then an other robot brings your luggage to your room and the facial recognition lock opens the room door for you. Inside you can ask the cute robot to on or off the lights… In the hotel there is no bar yet there is a dining area. In the area you can find a collection of vending machine that heat junk food for you.
Is this the future of hotel?
Hotel without staff is not new. It does already exist. Everything is run digitally to cut cost. The main difference with the Henn-na hotel is that Robots are running the hotel. Now the question is: Can robot replace human interaction? How important is human interaction in a hotel?
While we find the answer to those questions, this hotel will attract a crowd of people looking for new experiences and surprise.